Welcome to legabio.com ("the Website"), operated by LEGACY BIODESIGN, LLC. We are committed to providing a secure, reliable, and transparent shopping experience. This policy outlines our accepted payment methods, secure billing practices, and financial responsibilities when making a purchase on our Website.
1. Accepted Payment Methods
We accept the payment methods made available during checkout. Available payment methods may vary depending on your location, device, or selected checkout options, which may include major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, and other supported payment options.
Payment must be successfully authorized using an available payment method before an order can be processed. We do not accept cash, checks, bank wire transfers, or cash on delivery (COD).
2. Secure Payment Processing
We use secure payment providers and industry-standard security measures to help protect payment information during transmission.
Your credit card numbers and authentication credentials are encrypted and processed directly by our secure payment gateway providers. LEGACY BIODESIGN, LLC does not store, view, or have access to your full credit card numbers or payment details on our servers.
3. Payment Processing and Billing Timing
Your payment is securely processed using the payment method selected during checkout. Authorization and capture timing may vary depending on the payment provider and the status of your order.
After your order is successfully placed, you will receive an email acknowledging receipt of your order. This email does not constitute acceptance of your order. An order is accepted when we confirm it for fulfillment or shipment, or otherwise notify you of its acceptance.
4. Failed Payments
If your payment is declined or cannot be authorized, your order may remain pending or be cancelled unless a valid payment method is successfully authorized.
5. Sales Tax and Fees
Applicable taxes are calculated during checkout based on the shipping destination and applicable tax laws. You will always see the exact total amount—including shipping fees and taxes—before being asked to confirm and pay for your order.
6. Order Verification and Anti-Fraud Measures
We may verify certain orders to help prevent fraud and protect our customers. If we detect unusual patterns, mismatched billing and shipping information, or potentially fraudulent activity, your order may be flagged for manual review. We may contact you via email or phone to confirm details before processing or shipping your order. If we are unable to verify an order, we may cancel the order and issue a full refund to the original payment method.
7. Currency and Adjustments
All transactions, prices, and shipping fees displayed on the Website are processed strictly in United States Dollars (USD). If you are ordering using a non-U.S. issued card, your card provider may apply international transaction fees or currency conversion rates. LEGACY BIODESIGN, LLC is not responsible for any additional foreign transaction fees or currency adjustments levied by your bank.
8. Errors and Pricing Adjustments
While we strive for absolute accuracy, typographical or system errors may occasionally result in an incorrect price being displayed. In the event of an obvious pricing, system, or typographical error, we reserve the right to cancel the order and issue a full refund to your original payment method in accordance with our Terms of Service. Refunds are processed in accordance with our Refund and Return Policy. We will notify you if your order is affected.
9. Related Policies
This policy should be read together with our Terms of Service, Shipping Policy, Privacy Policy, and Refund and Return Policy, all of which are available on our Website.
10. Contact Information
If you have any questions, concerns, or inquiries regarding your billing, charges, or our payment options, please contact our verified business team:
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Company Name: LEGACY BIODESIGN, LLC
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EIN: 550869826
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Company Number: 20041191909
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Physical Address: 1826 Monarch Cir, Loveland, CO 80538, US
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Phone: (970) 279-1630
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Email: support@legabio.com
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Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time (MT)
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Response Time Expectation: We strive to respond to all billing and payment inquiries within 1–2 business days.