REFUND AND RETURN POLICY

Thank you for shopping at legabio.com, operated by LEGACY BIODESIGN, LLC. We want you to be completely satisfied with your purchase. This policy explains how returns, exchanges, cancellations, and refunds are handled.

This policy does not limit any mandatory rights you may have under applicable consumer protection laws.

1. Return Window

You have 30 calendar days from the delivery date shown by the shipping carrier's tracking information to request a return. Requests received after this 30-day window are not eligible for a return or refund.

2. Return Eligibility Criteria

To qualify for a return and a full refund, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The item must be in its original, undamaged packaging.

  • You must possess the receipt, order confirmation, or proof of purchase.

3. Non-Returnable Items

Unless otherwise stated on a specific product page, all products are eligible for return if they meet the return eligibility requirements described in this policy.

4. Order Cancellations

Orders may be cancelled before shipment by contacting our customer support team. Once an order has been handed over to the carrier and shipped, it can no longer be cancelled and becomes strictly subject to this Return and Refund Policy.

5. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@legabio.com with your order number and the reason for the return.

  2. If your return request is approved, we will send you detailed instructions on how and where to send your package.

  3. Please do not send your purchase back to the address on your shipping label without prior authorization from our team, as doing so may delay or invalidate your return.

6. Return Shipping Charges

  • Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items. Original shipping charges paid during checkout are non-refundable unless the return results from our error.

  • Exemptions: If the return is a result of our error (e.g., you received an incorrect, defective, or damaged item), LEGACY BIODESIGN, LLC will provide a prepaid return shipping label, and you will not incur any return shipping charges. Original shipping charges will also be refunded in these cases.

7. Exchanges

We currently do not offer direct product exchanges. If you wish to receive a different item, please return the original item (if eligible) for a refund and place a new order for the alternative product through our website.

8. Damages, Defective Items, and Order Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged during transit, or if you receive the wrong product, contact us as soon as reasonably possible at support@legabio.com. Please include your order number and clear photographic evidence of the damage or defect. We will review your claim promptly and, if approved, arrange a replacement product or issue a full refund at no additional cost to you.

9. Refund Processing and Timeline

  • Inspection: Once we receive your returned package, our team will inspect the item to verify its eligibility. We will send you an email notifying you that we have received your package and confirming whether your refund has been approved or rejected.

  • Rejected Returns: If your return does not meet the eligibility requirements, we will notify you of the rejection. At your request, the item may be shipped back to you; however, additional shipping charges may apply.

  • Credit Issuance: Eligible returned items that meet the requirements of this policy will receive a full refund. A credit will automatically be applied to your original method of payment (credit card, debit card, or other chosen payment gateway).

  • Refund Timeline: Refunds typically appear in your account within 5 to 10 business days from the date of approval. Please note that processing times vary depending on your bank or credit card issuer's policies.

10. Late or Missing Refunds

If you have been notified of an approved refund but have not seen it in your account after 10 business days:

  1. First, check your bank account or contact your credit card company again, as it can take some time before your refund is officially posted.

  2. Next, contact your financial institution to ask about pending transactions.

  3. If you have done all of this and still have not received your refund, please contact us at support@legabio.com so we can investigate.

11. Contact Information

If you have any questions about how to return your item or require assistance with a cancellation or refund, please contact our verified business team:

  • Company Name: LEGACY BIODESIGN, LLC

  • EIN: 550869826

  • Company Number: 20041191909

  • Physical Address: 1826 Monarch Cir, Loveland, CO 80538, US

  • Phone: (970) 279-1630

  • Email: support@legabio.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Mountain Time (MT)

  • Response Time Expectation: We strive to respond to all refund and return inquiries within 1–2 business days.